Skip to content
Join our world. Get 10% off your first order FREE shipping on all UK orders over £150

Privacy Policy

We committed to protecting and respecting your privacy.

Canto Design Limited respects the privacy and security of all individuals who use [www.cantodesign.co.uk] herein referred to as the “website”.  Our Privacy Policy statement as set out below explains what information we gather, how we use it and how you may control our use of your personal information. Please read the following carefully to understand our practices regarding your personal data and how we will treat it

Section 1- What do we do with your information?

When you purchase something from the website, as part of the buying and selling process, we collect the personal information you give us such as, but not limited to, your name, address and email address.

When you browse the website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Information you voluntarily disclose to us by email, post, or via telephone. When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as, but not limited to, your name, address and telephone number. We collect this information to verify your identity and to assist us in promptly and accurately answering your question(s) or to respond to your feedback or comment(s). We may retain this information to assist you in the future.

Email marketing: With your permission, we may send you emails about the website, new products, services and other updates.

Any information we collect about customer browsing and buying habits as well as feedback, suggestions and comments is used to improve the Canto Design [www.cantodesign.co.uk] website and the products and services offered to our customers. 

Section 2 - Consent

Section 2.1 - How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. 

Section 2.2 - How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hi@cantodesign.co.uk.

Or by logging into your email account to opt-out of receiving marketing information by clicking on unsubscribe from the email you received.

Section 3 - Disclosure

We may very occasionally disclose your personal information if we are required to comply with our legal and regulatory obligations.

We will always treat your personal data with utmost respect and never sell it to other organisations for marketing purposes. 

Section 4 - Where do we store your information?

We use ZohoOne as our enterprise resource planning to manage and integrate the essential parts of our businesses, Shopify as our on-line sales platform to sell our goods and services to you, Wix.com Ltda to provide content at our site.

ZohoOne´s, Wix.com Ltd and Shopify store your data at their database on a secure server behind a firewall.

Section 5 - Who we share your information with?

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these third-party providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave the website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Section 5.1 - Links

When you click on links on our website, they may direct you away from the website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies

Section 7.1 - What is a Cookie?

Cookies are small files that are downloaded onto your computer or other web browsing devices when you access certain websites. Cookies allow a website to recognise a user’s device and help your web browser navigate through the website by allowing you to log in automatically or remembering settings you selected during an earlier visit. Cookies do not harm your computer and most web browsers allow you to turn off cookies by clicking on the relevant menu of your web browser. If you do not collect cookies your user experience may be affected on our website.

Section 7.2 - Why do we use Cookies?

We use cookies to keep track of your current shopping session so that we can store items in your shopping basket which enhances your personal shopping experience and makes the interaction between users and websites faster and easier. We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on our website for the following primary functions:

For technical purposes essential to the operation and function of this website, such as keeping track of your current shopping session and enabling you to select multiple items before proceeding to checkout and pay for products.

When interacting with our website, the website will remember preferences you make (for example, your user name, language, and/or currency). This makes your shopping experience easier, more personal and more enjoyable.

Website analytics cookies used to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

To enable us to fulfil our contractual obligations to third parties, for example, to pay a partner if you have been directed to our website by following a link from another website. 

Section 7.3 - What are the cookies we use?

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

Cookies powered by Wix:

Cookie Name Purpose Duration Cookie Type
XSRF-TOKEN Used for security reasons Session Essential
hs Used for security reasons Session Essential
svSession Used in connection with user login 12 months Essential
SSR-caching Used to indicate the system from which the site was rendered 1 minute Essential
_wixCIDX Used for system monitoring/debugging 3 months Essential
_wix_browser_sess Used for system monitoring/debugging session Essential
consent-policy Used for cookie banner parameters 12 months Essential
smSession Used to identify logged in site members Session Essential
TS* Used for security and anti-fraud reasons Session Essential
bSession Used for system effectiveness measurement 30 minutes Essential
fedops.logger.X Used for stability/effectiveness measurement 12 months Essential
wixLanguage Used on multilingual websites to save user language preference 12 months Functional

 

Cookies powered by Shopify:

Please refer to https://www.shopify.com/uk/legal/cookies. This is the official location where Shopify provides information about its cookie policy and how they are used on their platforms and services.

 

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using our website you agree that we can place these types of cookies on your device and access them when you visit the website in the future.

If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. 

Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions or features of our website. 

Section 8 - Age of Consent

By using the website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

Section 9 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section 10 - Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team by email at hi@cantodesign.co.uk.

For more information regarding our contacts please go to Canto Design Limited is a limited company registered in England and Wales. Registered number: 13971418. Registered office: Finsgate, 5-7 Cranwood Street, London, United Kingdom, EC1V 9EE

Go to top